Have any of you guys encountered any serious bugs? Had one a few weeks ago.
I basically had bid on a project and the client accepted. I tried to accept on my end and begin the project, but it would not go through (usually indicates the client has a credit card issue). But I was then e-mailed by another Expert who sent me a screenshot and stated that my bid was on her screen - and she hadn't even bid on the project! I was extremely upset, not only because it is embarrassing for me to have this happen with a client...but it also shared my proprietary bidding scheme to another expert.
All EC did was cancel the project and create a new one that did not have a glitch in it. They did apologize. Wow.
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MMM, this may be bigger than you think! I had a "Awarded to another client" So I clicked on the link on my Dashboard and clicked on the project to see which project it was. I have over 50 bids so I need to know. Instead of seeing my bid, I saw the clients message board and everything else the client could see. Not Good. If this has happened more than one Ancestry has a big problem. In talking with Ancestry, I live within 5 minutes of them, but talking to them is like talking to a brick wall, unless you want to give them money. The problem with a publicly listed company. Ancestry is not that ethical. They manage Rootsweb, but only have one Tech who works on it, which is not what they promised.
ReplyDeleteI had the same thing happen, only it was the clients site and the client had accepted a different provider.
ReplyDeleteMy 'glitch' that I encountered has happened four times in a row. The last four projects never closed. When I approached the clients about it, they told me they DID close the project.
ReplyDeleteI had to do a lot of back and forth between EC and the client to actually get the project closed. This caused a lot of stress with some clients to the point they were fed up and I was worried they were going to give me a bad review. Thankfully they knew it was not my fault.
I was told by EC that it was because my client was not computer savvy. It happened four times. Were they all that stupid? I doubt it.
It just needs to be reworked. I asked them to please look at it. Anybody else having trouble closing projects?
Ooh, that is scary Jeff. Bad security breach. It seems they really have a lot work to do. Perhaps they are not committing enough staff.
ReplyDeleteTodd- yes, I've had this happen several times where they could not close it. Very bad for us, eh? Embarrassing to us as it makes it seems like we are incompetent. It doesn't matter that we're not Ancestry.com employees - a lot of our clients feel that we are in some way.
I think some of the times the only way they could close it is by calling support.
Hi - a slightly different glitch happened with me - I bid on a project but the bid went to another existing client. In fact I think it happened twice.
ReplyDeleteAncestry.com offered no useful advice or fix.
I think the problem happened because I like to work in multiple tabs. I now make sure that for ExpertConnect I only ever have one tab for ExpertConnect open at a time. Since being scrupulous with this, the issue has not repeated itself.
Regards
Anne